Our Legendary, Risk-Free Guarantee

We understand that you want your vehicle to live up to some high expectations. Whether it's at work or at play, with your car, your truck, or some other class of vehicle, it has to perform to your standards. That's why we are proud to offer a 30-Day Risk Free Trial.

Our Risk Free Trial allows you to enjoy using the product you've purchased for up to 30 days, and see if it performs to your standards. If not, you can return it within those 30 days for a full refund. We won't surprise you with any hidden fees or charges. It's a level of customer service unparalleled in the automotive industry. We do it because we are confident in our products. We do it because, if we were in your shoes we would want it too.

Restrictions

While we are very open with our return policy, we do place a few restrictions that we believe to be fair on any returns.

1) Notify Us Within 30 Days.

If you haven't informed us that your product is being shipped back to us, or that you are coming in to return it within the 30 day limit, we cannot accept the return.

2) Return in the Original Packagin

Please ensure all returns are wrapped up in their original packaging. If they are not, a restocking, or repackaging fee of 20% may be applied.

3) "As New" Condition

We expect that you will test out the product. Install it on your vehicle, take it for a spin, load your gear up on it, use it as you would. However, we cannot accept damaged, excessively used, or excessively soiled items. 

Processing

Once the product has arrived at our Calgary location, we ask that you give us 48 hours to inspect the product, to ensure "As New" conditioning. Once your return as been approved, we will issue a credit to your PayPal account or credit within 5 business days. Depending on your card issuer's policies, it could take up to 5 days for the refund to appear.

We know that you are serious about your truck, and so we are equally serious about our return policy We strive for the highest level of customer service and customer satisfaction in our products. And if you're not happy, we want it to be as easy as possible for you to get your money back. 

Warranties

Sometimes things happen that are just beyond anyone's control. If for any reason you receive a product that is in less than perfect condition, please call or email us right away and we will do our absolute best to remedy the situation.

Typically, manufacturer's warranties cover faults in workmanship or materials as long as the product has been used in its intended manner. Defects resulting from negligence, misuse, accidents, or abnormal wear and tear are not covered.

Auto Truck Depot

107, 42 Ave SW, Calgary Alberta

Toll Free: 1-855-253-4330

Local: 403-253-4330

info@autotruckdepot.ca

www.autotruckdepot.ca 

What is the Auto Truck Depot Price Match Guarantee?

If there's a lower advertised price on the same product in Canada we will match it. That's the short answer. Auto Truck Depot won't be undersold. We shop our competition, and we negotiate hard on your behalf to get the best deals on all of our products, from top-tier brands to no-name products.

Price matches are restricted to products sold in Canadian stores, in Canadian dollars. Prioce matching must be within 30 days, and we will even honour our own prices! If one of our products is reduced in price within 30 days of your purchase, bring in your receipt and we will issue for the difference on the same model. We cannot match:

• Special sales such as Black Friday, warehouse sales, Boxing Day, etc.
• Employee discounts
• Mail-in or instant rebates, coupons
• Liquidation sales or auction pricing such as Kijiji, eBay, Amazon, etc.
• Membership club stores
• THI products
• Other restrictions may apply

Our experienced employees don't work on commission; their goal is to determine what your needs are, and then provide you with the most suitable product for those needs. If you have any questions, don't hesitate to visit our Calgary location, or get in touch via email or phone.

Auto Truck Depot

107, 42 Ave SW, Calgary Alberta

Toll Free: 1-855-253-4330

Local: 403-253-4330

info@autotruckdepot.ca

www.autotruckdepot.ca 

Not in Town? Not a Problem!

Auto Truck Depot is committed to offering our customers the best service, the best advice, and the best prices, no matter where in Canada do you are. That's why we are proud to have a simple and effective Free Shipping Policy set up for our customers. This offer applies to any order over $200 before taxes that is shipping anywhere in Canada, on nearly all products we carry. Please note that extra charges may apply for over-sized items, or when shipping to remote areas. We will be sure to contact you about these charges before shipping is confirmed.

Processing and Timeline

Please note that our shipping process has a couple of steps. Once you order, the shipping request is sent immediately to our Shipping Department, who work Monday to Friday. They will process your order, and confirm with the courier, and send along any information they receive within a couple of business days. Once the shipping request has been confirmed, a tracking number will be sent to you, and you can expect to receive your package within 2 - 10 business days, depending on where you live.

Catalin N., Red Deer, Alberta: Purchased an Undercover Flex Tonneau Cover online

"I ordered a cover yesterday and I got it today! It was awesome. Thank you very much. Great service!"

Shipping Methods

All Free Shipping orders are run through standard ground carrier services on regular shipping routes. We use a variety of different couriers, and we will be sure to ship your product to you using the most convenient courier at the time of your order to prevent delays.

With an active online presence through our website, with regularly updated products and content, you can have access to competitive pricing country wide. Whether you live in Ontario, British Columbia, Quebec, Nova Scotia, or as close as small town Alberta, we want to be able to offer you great prices on high quality products.

Auto Truck Depot

107, 42 Ave SW, Calgary Alberta

Toll Free: 1-855-253-4330

Local: 403-253-4330

info@autotruckdepot.ca

www.autotruckdepot.ca 

Jump Into Spring with the Swagman Sale!

With the winter finally falling away behind us, it's time to get ready for spring and summer. How do you spend your summers? Here in Calgary, it's often said that we spend more of our free time leaving the city for the wilderness than anything else. It's incredibly easy with the vast Rocky Mountains a mere hour away, and such a wide variety of beautiful landscapes to traverse.

Let Auto Truck Depot help you explore wherever you may go, whether it's in a city park or out in the country, by hooking you up with a high quality Swagman Rack for a great price. For a limited time only, we are offering 15% off all Swagman products, so you can get your vehicle outfitted for your next summer adventure!

Watercraft Racks

Swagman doesn't just make bike racks. If you're looking to head out to the lake or river, check out the Folding Contour Roof Mount Kayak Carrier. Designed to accommodate most standard racks, it even comes with additional 10mm bolts for over-sized crossbars. It can hold 1 kayak, and comes with 2 tie down straps, bow and stern straps, and padded cam buckles. When you're not hauling a kayak, the racks even fold down to reduce wind resistance.

If you're looking for something a little bit larger, we've got several other kayak racks, like the Contour Roof Mount Kayak Holder, and the Coronado Roof Mount Kayak Holder.

Swagman Roamer LT Pop-Up Trailer Rack

Heading out camping with your pop-up tent trailer? Don't have a truck, or just need some extra storage space? Swagman makes a rack designed to mount to the top of your trailer to give you that extra storage boost. They can also be installed on truck canopies on tonneau covers and truck canopies!

Bike Racks

Where Swagman really shines is their prolific range of bike racks. From the Swagman SEMI 2.0 2 Bike Rack to the Swagman QUAD 2 to 4 Bike Rack and the Swagman XTC4, Swagman's racks are designed to mount to the hitch of your vehicle. Built from high quality materials, they are made to last, and they will securely get your bikes wherever they need to go.

For more information, to find out about the other racks we carry, or to order your discounted Swagman today, check out our website, give us a call, or visit our Calgary location!

Auto Truck Depot

107, 42 Ave SW, Calgary Alberta

Toll Free: 1-855-253-4330

Local: 1-403-253-4330

info@autotruckdepot.ca

www.autotruckdepot.ca